In case you have just registered the number using a secure channel, please wait for 24 hours before trying to register again. In case it has been more than 24 hours, please contact our customer care centre. Once the security code is confirmed, the customer enters the debit card details such as card no, card expiry, ATM PIN. In case you change your handset, you need to download the application again. An activation code would be sent to the registered number to ensure security. In case you change your mobile number, please register it through Axis Bank ATM or Branch and then install the application for the new number.
Click on the grey area on the top that displays the balance. Tap on the image icon and select the picture you want from your photo gallery. You can also click an image instantly. This option will list down all the transactions which are eligible for EMI conversion.
The replaced debit card will be enabled for use for domestic and international transactions including E-Commerce. You will not be able to use your blocked debit card for any future transactions. Adhoc - You can make any amount of payment at any point of time, the same can be scheduled to a later date. Presentment - The bill will be generated on a specific date, the same can only be paid on the due date and cannot be scheduled to a later date.
Here additional feature is that you can select the partial pay option for that biller where you can make payment greater than or less than the bill amount.
Auto pay option - This functionality will only be present for Presentment and payment type billers. The above list of transactions includes only those which require authentication.
Transactions like balance check and mini statement do NOT require any authentication and are not included in the list. If you have performed any one of the above mentioned actions, you need to register again for Touch ID for Axis Mobile.
Select Visa Debit Cards and choose a favorite card which will be displayed by default during any payment with Pay with mVisa. Insta Services helps you raise service requests through your mobile phone without visiting a branch. You just need to attach documentary proof if required while submitting the request and we will process your request upon scrutiny. Also, a request number is instantly generated and you can use it as reference for future communication.
No, you do not need to download a separate application. Insta Services facility is a part of Axis Mobile App. You can update both communication or permanent address via Insta Services if you have a valid address proof mentioning the address which needs to be updated.
You can access this service under Contact section in Insta Services. Once a new address is submitted, it is updated across all relationships with the bank, that is, Accounts, Loans, and Credit Cards. Please Note: Depending upon your relation with Axis Bank, few of the above mentioned services may not be available to you. Step 3: Select 'Take a photo or Video', place the barcode below the camera, focus and then click.
If it is blurred, take the image again. Step 5: Check if the number populated matches the number printed in the barcode or manually enter the barcode number. At your request, you are being redirected to a third party site. Please read and agree with the disclaimer before proceeding further. This is to inform you that by clicking on the "Accept" button, you will be accessing a website operated by a third party namely.
Such links are provided only for the convenience of the client and Axis Bank does not control or endorse such websites, and is not responsible for their contents. The use of such websites would be subject to the terms and conditions of usage as stipulated in such websites and would take precedence over the terms and conditions of usage of www. Any actions taken or obligations created voluntarily by the person s accessing such web sites shall be directly between such person and the owner of such websites and Axis Bank shall not be responsible directly or indirectly for such action so taken.
Thank you for visiting www. Participation to group insurance is voluntary. Get Started Benefits for you Got a query? Terms and Conditions. Download the application now to make banking a lot more simpler! Who can use Axis Mobile? What are the facilities available on Axis Mobile? Axis Mobile makes banking a lot simpler! What is Checksum of Axis Mobile? Which versions of handsets support Axis Mobile? How do I download Axis Mobile? How long does it take to download the Axis Mobile application?
The actual download time depends on the speed of GPRS connectivity offered by your mobile operator. While downloading the application, I get a message saying "Untrusted Application". What should I do?
Please select 'Yes' for this option. This is specific to the mobile device and will not affect the application or the mobile device. Where will Axis Mobile get downloaded on my phone? The downloaded application is stored in a particular folder of the handset, specific to each device. Axis Bank offers Axis Mobile free of charge to its customers. You can download and use this application as and when required without any charges levied by the Bank.
Please check with your operator for details. Can anyone else use my Axis Mobile? Axis Mobile is user specific. It requires a 6 digit MPIN code that is recognized by the Bank for any transactions via the application. It is a safe and secure process as the application locks itself on entering five consecutive incorrect PINs. You will need to download the application again on your handset. Follow the download process depending on the OS of your phone.
Will Axis Mobile have a similar appearance on all phones? The appearance and functions will remain the same, irrespective of the mobile handset being used. Can I use the older and the new application simultaneously? You will not be able to use both the applications simultaneously on same or different devices.
In case I have not updated the new application from the Play Store market, then will I be able to use the old application? Yes, if you have not updated the new application, then the older application will keep working without any issues.
However, it is recommended to update your application to enjoy added services and features. Do I need to de-register from the older Axis Mobile Banking application in order to use the new one? It is advised to de-register the older application from the phone and then download and activate the new application. In case I am not deregistering the older application, will I be able to use the new application?
Also in this case, what will happen to my older application? In case you have not deregistered from the older application and downloaded the new one and completed the process of registration, the older application will get deregistered automatically. Will the beneficiaries added over the older application reflect when I update the application? Updating the Axis Mobile app will have no impact on the beneficiaries added prior to the app update.
You can see and transfer to already added payees anytime. How do I register for the application? If you are a standalone credit card customer, you can use the credit card details. How to de-register if my phone is lost?
You can register on your new device with your regular credentials which will automatically deregister the application from the previous device. What happens when I click on the Login button on the home screen? In case you have already registered, you will be directed for MPIN confirmation. Can I still use Axis Mobile? You can register using debit card details in this case.
If you are a standalone credit card customer, use your card details to register. How to complete first time authentication via internet banking? After completing first level registration, to use any feature on Axis Mobile application, authenticate using your Internet Banking credentials.
How to complete first time authentication via Debit Card? How to register for the mobile application via credit card? Enter your debit card details such as card number, card expiry, and 4 digit card PIN. Once the validations are complete, the application gets installed on the mobile phone. What is the activation process? For iOS and Windows platform, when the user clicks on 'Activate' button , compose message is opened with pre-filled text and sender number.
When you click on 'send' a back end validation is done to check if the number is from the registered mobile or not. In Android phones, an SMS is automatically sent and back-end validations take place. What happens when I try to activate Axis mobile on a handset which does not carry the SIM card of the registered mobile number?
The registration fails as your registered mobile number is required to activate the application. In which case does the activation process fail? If the mobile number in the handset does not match your registered mobile number, then the registration fails. What is the time taken for the activation process?
You need to complete the activation process within 2 minutes after clicking on the activate button. If I change the mobile number or the message text in case of IOS phone then will I be able to register for the application? In case you change the text or the number, the registration fails. This is a security measure to confirm that the customer's mobile number is the same as registered for SMS Banking. I am receiving an error message stating that your request cannot be processed, and the application is not getting registered, what should I do?
This is because the verification SMS is not sent from your device or device does not have the SIM corresponding to the registered number. Before trying to activate the application, kindly ensure that the SIM card present in the handset is of the registered mobile number.
I have the registered number SIM card in my handset. Still, I am getting an error message, and the application is not getting registered, What should I do? In case the registered mobile number is being used to send the verification SMS, it is probably not getting delivered. Please try again from a place where network coverage is better as the message sending depends on the operator and not on the application.
What happens when I click on Login button post successful registration? You will be asked to enter the MPIN which was set at the time of registration of the application. Why am I being asked to enter my mobile number when I am registering via Internet banking credentials? This is because you have registered multiple mobile numbers to your login ID.
Kindly ensure that your mobile number has been updated through secure channels like Branch or ATM. I have a dual SIM phone. How do I register Axis Mobile on my phone? In case you have a dual SIM phone, ensure the bank registered mobile number is selected as the primary number and is active. In case you are still unable to register, remove the 2nd SIM card from the device and place the registered number SIM in the primary slot of the phone to register.
Why is the application showing an error stating that your number is not registered with a secured channel? I receive SMS alerts on my Mobile number. Why am I facing the error "Please register using your registered mobile number" when I am registering using the same mobile number. The mobile number should be registered through a secure channel for use on Axis Mobile.
Can I change the country code from the default '91'? Yes, the 91 code is editable and can be modified as per requirement. I have registered my number using a secure channel but still unable to register. I am on the activation code screen, what should I do next to activate the application? You will be sent an SMS with the security code which needs to be entered on the screen to proceed ahead.
What to do if I do not receive any activation code? You can click on the 'Resend Code' button present on the security code screen.
While entering the activation code, I am receiving a message stating that you have entered an invalid activation code? You need to enter the correct activation code which has been sent via SMS. Alternatively, in case of any problem you can also request to resend a new code after one minute. I have received multiple activation codes which one I should use for activation? The most recent OTAC code should be used for activation of the mobile banking application. I have entered the incorrect activation code five times, why am I redirected to the prelogin screen?
This is due to the security feature incorporated in the application. Please be cautious while entering the one-time activation code OTAC.
In case you enter incorrect OTAC 5 times, you will not be able to complete the onboarding process. You will not be able to set MPIN which is repetitive or sequential. Kindly enter unique digits while setting MPIN. While I am entering the debit card details the correct expiry date is entered but still it's not accepting? What could be the issue? I have entered wrong Debit card details 3 times and my card is blocked.
What will happen now? The card is going to remain blocked for that day. The card will be unblocked after 24 hours. The application will not get deactivated, however in case the application is not used for 90 days or more, you will have to update the MPIN once you log in to ensure the security of your account. In this case, if you have a savings account with Axis and your net banking is activated, you can register using your internet banking credentials.
While I am authenticating the application via the debit card I'm shown an error stating that your primary account number for the debit card is not matching with SMS Banking?
You can register your mobile number by visiting the nearest ATM or branch. What if I disagree with the terms and conditions for the application and click on the 'Disagree' button? To use the application, you need to comply with the terms and conditions. In case you disagree, you will not be able to use the application.
What if I get disconnected or my mobile phone switches off while performing a transaction? You can simply reconnect to Axis Mobile and verify your transaction history to check if the transaction has been executed.
You can also check the Mini Statement of the account. On most handsets, you can answer the call or read the SMS while Axis Mobile continues to run in the background.
After you have finished your call, you can resume the application. However, for certain handsets, you may need to re-open the application and log in again. In case the call is extended for a longer duration then the application will get logged out and you will have to log in again. Can I access Axis Mobile when I am on national roaming?
Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Axis Mobile anywhere in the country.
Please keep in mind that you might be charged special roaming rates for using GPRS. Does Axis Mobile have a similar appearance on all phones? The portfolio of services offered on Axis Mobile remains the same across all handsets. However, the appearance may differ slightly based on the mobile phone and its display interface. If I authenticate the application via Internet banking details then will I be able to unlock the application via Debit card details and vice versa?
Yes, once registered you can use either of the details, internet banking or debit card details, to unlock the application. Here you will get an option to reset your MPIN. What is the procedure for unlocking MPIN via internet banking details? Once you set the MPIN, please accept the terms and conditions for using Axis Mobile Post acceptance, the registration process is complete and you can log in again.
What is the procedure for unlocking via Debit card details? This can be done by following a few simple steps explained below: Enter your mobile number registered for the particular account. Once you set the MPIN, please accept the terms and conditions for using Axis Mobile Post acceptance, the registration process is completed and you can log in again.
I have forgotten my MPIN, when I am entering my mobile number it's showing an error that your mobile number cannot be verified.
Why is that? In case you are facing difficulty, then please update your mobile number via ATM or Branch and re-try registration. What if I change my mobile handset or change my mobile number? If I have lost my mobile handset what should I do? If you have lost your mobile phone then please report the same to Customer service or you can download the application on the new handset in use, once you register using the current handset, you will be de-registered from the older application.
You can deregister by going to the settings and authenticating yourself with the correct MPIN in order to complete the process of de-registration. I have formatted my phone, what should I do to activate Axis Mobile application again? In case of Android, you just need to download and install the application again. Necessary checks will be performed by the application itself to ensure security. Enter your MPIN and the application is ready to use. In case of iPhone and Windows Phone, you need to perform the registration process again.
If I add a beneficiary using the mobile application will this get reflected in the internet banking portal also? Yes, the beneficiary added using the mobile application will be reflected while using internet banking as well with the exception of bill payments where the beneficiary added on Axis Mobile are not reflected on internet banking and vice versa. Can I use Axis Mobile on two handsets simultaneously?
No, to ensure the security of your account you can only use the application on one handset. I am a current account customer, can I register to the application? At present, the mobile banking services can be availed by current account customers falling in the following categories: Sole Proprietorship, Resident Indian, Hindu Undivided Family, Non-Resident Indian.
I have 5 current accounts, but why are all of these accounts not visible in the mobile application? If you have any further queries, please contact your nearest branch. I have savings as well as current account with Axis, which of the two will be synchronized to the application? If you have a current account constitution which is supported by mobile banking services, then both the accounts will be synchronized to the mobile application.
How can I navigate to various modules of the application? Once you open the application on your handset, slide the screen to your right to view the account summary. How can I check the last transaction details for accounts? How to personalize the image or the nickname on the card? From where all can the images be taken to personalize the card?
The image can be clicked instantly or taken from the phone gallery. How can I request for an account statement through the application? The options to view and email statement are present at the bottom of the screen. While making payments, how do I select a specific account number in case I have multiple account numbers?
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